WyseLabs Internet Marketing Forum :: Start Sharing

Responding to negative feedback is one of the best ways to showcase your brand’s personality. All you need is a little creativity, honesty, and a solid grasp of the facts. Here are seven tips that can be used when responding to negative feedback that enable me to strengthen the audience relationship and show off the brand’s fun, professional personality:
1. Play it cool
2. Understand your responsibility
3. Generic doesn’t cut it
4. Identify hopeless interactions
5. Respond kindly, not in kind
6. Transform the conversation
7. Block or ban (in rare circumstances)

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